Privacy Policy

Last Updated: 07-08-2025

1. Introduction

HD & ASTRO VA ("we", "us", "our", "the Company") operates the website hdastrova.co.uk ("the Website") and provides virtual assistant and digital astrology services ("Services"). We are committed to protecting your privacy and personal data in accordance with applicable data protection laws.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our Website or use our Services. We are the data controller for the personal data we process about you.

Our Details:

Company Name: HD & ASTRO VA
Website: hdastrova.co.uk
Email: hd.astro.va@gmail.com
Location: United Kingdom, LU4 0TT

2. GDPR Compliance and Your Rights

We are committed to full compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. As a UK-based data controller, we ensure all personal data processing meets the highest standards of data protection law.

Your Rights Under UK GDPR

You have the following rights regarding your personal data:

Right of Access: Request copies of your personal data
Right to Rectification: Request correction of inaccurate personal data
Right to Erasure: Request deletion of your personal data ("right to be forgotten")
Right to Restrict Processing: Request limitation of processing your personal data
Right to Data Portability: Request transfer of your data to another organization
Right to Object: Object to processing based on legitimate interests or direct marketing
Rights Related to Automated Decision Making: Protection against solely automated decision-making, including profiling

To exercise any of these rights, please contact us at hd.astro.va@gmail.com. We will respond to your request within one month.

3. Information We Collect

3.1 Website Visitors

When you visit our Website, we may collect:

IP address and location data
Browser type and version
Device information
Pages visited and time spent
Referral websites
Contact details when voluntarily provided

3.2 Service Clients

For our virtual assistant and digital services, we collect:

Contact Information: Name, email address
Account Data: Login credentials for systems we manage on your behalf
Business Data: Content, graphics, documents, and other materials required to fulfill VA services
Communication Records: Correspondence and instructions related to services

3.3 Digital Products

For personalized digital products, we collect:

Date of birth
Time of birth
Location of birth
Email address

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

Contract Performance: To fulfill our service agreements
Legitimate Interests: To improve our services and communicate with clients
Consent: For marketing communications and personalized products
Legal Obligations: To comply with accounting and business regulations

5. How We Use Your Data

We use your personal information to:

Provide and deliver our virtual assistant services
Create personalized digital products
Communicate about services and support
Process payments and maintain accounts
Improve our Website and Services
Send marketing communications (with your consent)
Comply with legal and regulatory requirements

6. Data Retention

VA Service Data: We do not store business data beyond service completion unless agreed with the client for ongoing services
Contact Information: Retained for legitimate business purposes and legal requirements
Marketing Data: Retained until you withdraw consent/unsubscribe
Financial Records: Retained for 7 years as required by UK law

7. Data Sharing and Third Parties

We do not sell, rent, or share your personal data with third-party companies without your explicit consent.

We may share limited data only in the following circumstances:

Legal Requirements: When required by law, court order, or regulatory authority
Business Protection: To protect our rights, property, or safety

All third-party processors are contractually bound to protect your data and use it only for specified purposes.

8. International Data Transfers

When we transfer data outside the UK, we ensure adequate protection through:

Adequacy decisions by the UK government
Standard Contractual Clauses approved by the ICO
Other appropriate safeguards as required by UK GDPR

9. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including:

Encryption of data in transit and at rest
Regular security assessments and updates
Access controls and staff training
Secure backup and recovery procedures
Incident response procedures

10. Cookies Policy

We use cookies to enhance your Website experience. Types of cookies we use:

Essential Cookies: Necessary for Website functionality
Analytics Cookies: To understand Website usage and improve performance
Marketing Cookies: For personalized content and advertising (with consent)

You can manage cookie preferences through your browser settings. Links to cookie management:

11. Children's Privacy

Our Services are not intended for children under 18. We do not knowingly collect personal data from children under 18. If we become aware of such collection, we will delete the data immediately.

12. Third-Party Links

Our Website may contain links to external websites. We are not responsible for the privacy practices of third-party sites. We encourage you to read their privacy policies before providing personal information.

13. Data Breach Notification

In the event of a personal data breach that poses a risk to your rights and freedoms, we will:

Notify the Information Commissioner's Office (ICO) within 72 hours
Inform affected individuals without undue delay
Take immediate steps to contain and remedy the breach

14. Updates to This Policy

We may update this Privacy Policy periodically. Changes will be posted on our Website with the updated date. Significant changes will be communicated directly to all clients.

15. Complaints and Supervisory Authority

If you believe we have not handled your personal data properly, you can:

16. Contact Information

For any questions about this Privacy Policy or to exercise your data protection rights:

Data Protection Contact:

Email: hd.astro.va@gmail.com

We aim to respond to all inquiries within 5 working days and will resolve requests within one month as required by UK GDPR.